PERSONAL
DETAILS
NAME Philip Graham Mellor
DOB 23rd July 1960
NATIONALITY English
E-mail phil.mellor@characterdata.co.uk
Address 1
Central Drive, Heald Green, Cheadle, Cheshire. SK8 3AD
Tel +44(0)161 437 5142 or +44(0)161 286 8753
Mobile +44(0)7770 932 721
Web
Site http://www.characterdata.co.uk
Career
Summary 1977 to present.
In the 25+ years I have worked within Information
Technology, over 14 years within Financial Services, I have acquired experience
across the range of system development disciplines within the full development
lifecycle from operations, in 1977, to project management, since 1989;
initially using traditional Large Systems Development Methodologies, and since
1999 RAD techniques in web based projects. I have worked for in-house IT
departments and within the private sector as a permanent member of staff,
contractor and sub contractor, maintaining budgetary control of client (staff)
costs and third party supplier budgets.
I have the ability to assimilate information very quickly that enables
me to formulate suggestions and alternative solutions and develop these to a
successful conclusion using my personality and man management skills in both
technical and business areas.
The web enabled systems I have worked on include, Call
Centre (Shop Direct), workflow (Barclays) Credit Card (Barclaycard) Unit link products (Royal
SunAlliance-IFS), internet banking
(Nationwide), call centre for direct selling (Liverpool Victoria FS), front
line commercial vehicle insurance (RSA), and mainframe based systems including
call centre credit card payments (RSA), Electronic Data Interchange (RSA), private and company pensions (Guardian) ,
manufacturing command and control, and back office legacy systems
(Lloyds/TSB). Key clients are listed
below.
I have proactively developed my career gaining valuable
experience of system development areas; structured programming, system design,
system analysis and database design using structured development methodologies
and since 1989 project management.
I have 15+ years’ hands on experience of the full
project life cycle as Senior, Programme and Project Manager in a Matrix Management structure using PMW (Niku),
Microsoft Project, PRINCE 2, SSADM and Hoskyns’ (now Cap Gemini) PRISM
development methodology. I have excellent skills in planning & control
procedures, risk analysis, configuration management and quality assurance. I
have written standards for all aspects of application testing and for project
estimating.
The environments, for systems development, have been Web
based client server, networked PC’s and IBM & Tandem mainframe. I have
self-trained in various technical languages ranging from PL/1 and REXX to
Visual Basic and HTML. I have undertaken formal training in e-Commerce
development and have managed many Web based projects to completion utilising in
house, permanent staff, contract staff and third part suppliers.
I have Client Management experience and have managed,
planed and co-ordinated development projects spanning different sites, suppliers,
development & testing teams and hardware platforms, using formal planning
models for development, testing and maintenance projects. If viewing this CV
online (Word not PDF) click the following links for more information.
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February 2005 – August
2005
I
have used the last six months to manage the renovation and upgrade of my
portfolio of rental properties within budget and to time scales.
November 2004 – February
2005
I joined Shop Direct as a Project Manager. I was responsible for managing changes to the Call Centre system to support the Catalogue business across 3 sites and 2,000 sales advisors. The development team covered the WebSphere Chordiant front end, the Oracle legacy database and the Enterprise Service interface. I managed the development team and the test team (new concept to Shop Direct). Liaison with operations and technical support group was highly successful during the implementation. On a weekly basis I met with the Call Centre operations managers and trainers. The 3-month development was completed to plan, as was the implementation and roll out across the three call centres. I declined a contract extension to concentrate on my renovation projects.
Environment MS Project 2000, Office
2000, Chordiant , WebSphere, Oracle.
July 2003 – August 2004
I joined Barclays as a Project Manager within the Distributed Services arm of IT. I was responsible for compiling and presenting bids and proposals to the Banks ‘clients’ for various projects. These “web” based projects were for Barclaycard (CardPac replacement) and Barclays Private Client business areas. My main responsibilities were to maintain correct budgets and liase with financial services using SAP6.2, create and maintain master plans using Niku and to liase with technical Project Managers in a matrix management structure to secure resourcing through the full life cycle of each project. My initial 6-month contract was renewed on 1 occasion.
Environment SAP 6.2, Niku, MS Project
2000, Office 2000,
Unix AIX 5.1, Oracle 9i,
WebSphere, Informatica, StaffWare.
June 2002 – July 2003
During
this period I developed several websites for local businesses, and installed
LAN infrastructures for small business and home users. On the none IT side I
developed a large portfolio of rental properties and web based house rental
business.
November 2001 – May 2002
I
joined RSA-IFS as the Senior Project Manager to develop a Web based application
to service European Life business selling unit linked products across Spain,
Italy and Germany, via a web based application. The development was undertaken
across numerous locations using third party suppliers for design (Dublin) and
development (Mumbai) whilst retaining in house expertise (IOM & UK) for
business requirements. The project was to implement a hardware platform to
support future business growth and an application that could cater for each of
the European partners with secure printing in each location. The development
used a mixture of prototyping, RAD and waterfall development methods. My
responsibility was to oversee a team of project managers in a matrix management
structure from each area, business, design, development, testing and
Infrastructure & Implementation for planning reporting and problem
resolution and escalation and to liase at any level from technician to director
as appropriate. My initial 6 month contract was renewed on 1 occasion.
Environment Sun Solaris 2.8, J2EE,
ASP, HTML, XML, Oracle 8i, Oracle 9iAS
MS Project 2000, Office 2000,
Win2k, AS400 (Life 400)
July 2001 – November
2001
October 2000 – July 2001
I
joined Nationwide to manage the development and installation of new access
channels to the Online (Internet) Bank. My initial project was to develop and
re-purpose the Internet Bank for access via the TV. This used XML/XSL and ASP
interfacing to existing COM objects to access Sequel 7 databases. The scope of
my responsibility quickly widened to include other Web based development
projects, and the management of the support and maintenance of the Internet
Bank across all browser types e.g. Netscape4+, IE5+, Opera, Risk OS, Mac etc.
This included managing all small business enhancements, up to 20 concurrent
developments, fault analysis diagnosis and resolution. My responsibilities
covered 15 staff and required me to liase with business management, IT
management and resource management in a matrix management structure, and
directly with the designers, analysts and developers. Formal plans were created
using Project Workbench (PMW), and weekly and monthly reports detailing
performance and variance against planned milestones. My initial 3 month
contract was renewed on 2 occasions.
Environment NT4, HTML, DHTML, WML,
XML, XSL, ASP, VB,C++, Java script, IIS Sequel 7
Project Workbench, Office 2000,
Win9x, Win2k, WinME
IBM, Unisys, Tandem & ICL mainframes
August 2000 – October
2000
I
re-joined LVFS, for a second time, to continue in my previous capacity to
resolve a short term resource issue.
May 2000 – Jul 2000
I joined Lloyds TSB as a
Project Manager within Branch Systems to manage the development, testing and
implementation of the 'one bank' solution to several trial sites. This entailed
managing development and testing teams in different locations (Manchester and
London), with the implementation teams in Manchester London and Bristol. This
required me to travel extensively to the three locations and across the 2
London and 2 Manchester sites. Communication was a key element and I used
formal and informal meetings, with written and verbal communication channels.
Reporting was on a 2 weekly cycle with milestone planning updated on a monthly
basis, although detail planning and monitoring occurred as required.
I
was offered a 12-month extension to my 3-month contract. I declined the offer.
Environment Microsoft Office
including MS Project
NT4 Ethernet & Token Ring X25/ISDN/Kilostream TCP/IP
IBM & Unisys mainframes
March 2000 – May 2000
I
re-joined LVFS to continue in my previous capacity to resolve a short term
resource issue. My main task was to train my successor, which was completed
ahead of schedule.
January 2000 – March
2000
Position Self
training in e-commerce.
I
spent several months developing my Web, Internet and e-commerce skills gaining
a working knowledge of HTML, Front Page,
ASP, SQL Server 7.0, Commerce server and Intershop in a 3 tier
architecture.
October 1998 – December
1999
I
joined LVFS to manage the implementation of change to the General Insurance
call centre system. My role was to manage; co-ordinate and resolve any IT
development or business issues that did not comply with the current production
environment. This involved managing the
change control process, risk analysis and resolution, through formal meetings
and documentation.
My
remit covered change control over systems development through the testing life
cycle that included, system testing, acceptance testing, model office, stress
and volume testing in several mainframe environments that included interfaces
to oracle data warehouse and other non IBM mainframe systems. This required me
to communicate in writing and verbally on a daily basis in a matrix management
structure.
Key
responsibilities were to create, monitor and re-plan at macro and micro level
with the business managers, their teams, IT development and IT technical
support teams, identifying key milestones and project critical path to meet the
objectives of the call centre manager. Budget control (internal cross charge)
was applied within the change control process, with other managers responsible
for the overall project budget.
My
initial 3 month contract was renewed on 4 occasions; I declined the last offer.
Environment IBM Mainframe CICS, DB/2,
IMS DB/DC, PL/1, COBOL, Assembler. JES2
Unix/Oracle
Microsoft Office 97 MS Project MS
Mail
PMW Schedule+
June 1996 – September
1998
I
joined the FI group as a Projects Leader within the Finance Sector. I managed a
team of ten analyst programmers covering three areas, Credit Card payments, EDI
broker communication and Commercial Fleet business. These involved a mixture of mainframe, client server and PC
applications, developed in house and utilising third party supplied software.
I
was responsible for project management, daily, weekly and monthly reporting,
issue control, quality audits, risk analysis and the creation of project plans.
I was responsible for monitoring progress and resourcing the projects based on
these plans. The plans covered the full development life cycle through to post
implementation support.
I
was also responsible for the liaison with the third party suppliers and user
groups. For the non-mainframe systems I was solely responsible for the system
testing and the co-ordination of user acceptance testing. I successfully
implemented testing environments including a testing LAN and introduced the
users to a formal testing methodology.
To
successfully complete these tasks I used my pro-active nature alongside the
technical experience I have gained over the years I have worked in IT. The
support budget was approximately £750,000 (internal cross charging) P/A. Costs
were reported and monitored on a monthly basis through formal written reports.
Any over or under spend had to be justified against authorised change or
production error correction.
My
initial 12-month contract was renewed on 3 occasions.
Environment DB2 COBOL 2 IMS
DB/DC
REXX/ISPF
Word for Windows . PMW/w 2.0.02 Lotus
Smartsuite
Access/Novel LAN WIN 3.1 OS/2
WARP
CASEPM (GUI development) ROMA (Middleware)
February 1993 - June 1996
I
joined the CIS as a project Leader within Operational Systems. The initial project was a seven-man year
development to automate a manual accounting system. This was developed through the full project life cycle, from
Feasibility Study through to User Acceptance testing and implementation. The
solution involved a mixture of mainframe and PC processing. The project team consisted of staff from
seven in-house departments, Analysis, Mainframe Programming, PC Programming,
Operations Support Group, Users, Auditors and User Support Services. I was
responsible for the planning and control, monitoring progress and reporting and
justifying variance from the plan, and the co-ordination and communication to all
parties on the progress of the project. I was responsible for the initial
estimates, time and cost, and applying change control through out the project.
The implementation of the enhancements was to budget (approximately £275,000
internal cross charge) and within the estimated time scales.
On
transferring to New Systems Development, I managed the interface between the
new Life Business systems, three payment collection systems and the Agents
payment system. My responsibilities
were to investigate requirements through liaison with the user groups, other
interested user departments and other project development. The implementation of the new system was
totally dependent on this small but key project. Key areas here were with
configuration management and concurrency due to new development and maintenance
working in parallel.
I
then managed an independent system test team consisting of nine analysts. This team of testers developed system test
packs primarily for the accounting processes for each business area within the
new Life Business System. The approach
and methodology to system testing was based on the Hoskyns PRISM methodology
for testing. This entailed the creation of test conditions, test cases, test
scripts, test data and expected results to create the full system test pack.
This methodology was also tailored for use in the user acceptance test
environment.
All
the above projects were planned and tracked using PMW. Budgets were based on an
internal cross charge between IT and the business areas. I wrote quality
library standards on estimating and unit, module program and link testing.
Environment DB2 COBOL COBOL
2 Datacom Easitrieve + CSP SCLM
Word for Windows . CASE/LBMS Systems Engineer
Lotus 123R5 SuperProject PMW
February 1989 - February
1993
Major Accounts Guardian Royal, ICI, Dunlop, Courtelle
I
joined Hoskyns Group as a technical consultant, gaining promotion to consultant
after my initial assignment. The development assignments I worked on were
Financial Services systems, and support assignments on manufacturing and
control systems.
I
project lead and then project managed two large developments for a major
pension provider. The first, three-man year project, was to automate an
actuarial process, the second, fifteen- man year project, was to develop
enhancements to the pensions system to cater for the Financial Services
act. I was responsible for the
feasibility study then managing both projects through to implementation. The
progress was reported monthly to the steering group, consisting of senior
client and Hoskyns staff. Any variance was discussed and justified. Formal
change control and configuration management was used to monitor and control the
budget, resourcing, scope and end date changes. Additionally, risk analysis,
quality control and quality assurance was completed at project milestones.
The
total budget was approximately £1,000,000 (commercial invoicing of services)
and was developed by multiple development teams (up to six concurrently) at
three different development locations, London, Birmingham and Manchester and
two user sites, Lytham and Edinburgh.
I
then moved into the Management of Application Maintenance (AM). This proactive role provided me with the
opportunity to manage multiple maintenance contracts, utilising fifteen
development and operations staff to provide a turnover approaching £1,000,000
p.a. (commercial invoicing of services) This required me to liase with many
different clients regarding bespoke development and cost management. I
introduced formal Project Management methodologies such as change control,
quality audits and risk analysis, to the support area. I was also responsible
for creating resource plans, short and long term, to allow full utilisation of
the available staff. I was also line manager for all the staff and undertook
monthly and yearly performance reviews. I instigated the quality plans
procedures and standards prior to the support area applying for ISO9000 certification.
During
the four years with Hoskyns, I received formal training in development
methodologies; project leading, effective time management, project planning and
control, quality audits, effective communication, reviews and appraisals.
Environment DB2 COBOL COBOL
2 PL/1 IMS DB/DC
MultiMate V4. PMW V3.1 Lotus
123R3
February 1988 - April
1989
Position Systems
Designer
I
joined CCN Systems as a system designer.
I completed two major projects, a system conversion and an appraisal of
all current business functionality. On
completion of the first project I gained promotion to the highest grade of
system designer. I gained exposure to SSADM as the formal development
methodology and the Model 204, a relational database.
Environment Model
204 COBOL VSAM PL/1
WordPerfect PMW V2.0 SuperCalc
March 1985 - February
1988
Position Analyst
Programmer
I
joined GUS as a trainee programmer after completing my training with Control
Data Institute. During this time I gained programming experience in an IBM
mainframe environment, COBOL and JCL.
Environment Model
204 COBOL
October 1977 – March
1985
Position Operations
on ICL and Burroughs mainframes
I
joined Thomas Storey Engineers as a trainee operator using Burroughs desk top
computers and later moved to the TSB as a computer operator until made
redundant in 1981.
I
then completed several casual jobs and travelled around the UK until completing
a TOPS course in Computer Programming.
Training
Courses
ICL 'GEORGE' and System 4 Utilities for Advanced Operators
CCA Model 204 4GL Programming Language
CCA Model 204 Relational Data Base Management
NCC SSADM V3.0 Structured Analysis and Design
Hoskyns PMW V3.1 for advanced user
Hoskyns PRISM Structured Methodologies
Hoskyns Project Leading
Hoskyns Effective Time Management
Hoskyns Performance and Appraisal reviews
Hoskyns Project Planning and Control
Workshop
Hoskyns SSADM V3.0 Design Review
Hoskyns Effective Communication
Cap
Gemini Advanced Maintenance Workbench
Keye
Productivity Coping with
Difficult Customers
Lalcrest Mk
II Function point analysis
Cap
Gemini Advanced Maintenance Workbench workshop
Hoskyns Client Management
CIS SuperProject for Windows
CIS Word V5.0 for Windows
Sequel QMF and SQL for DB/2
LBMS Systems Engineer CASE
DP
Associates Principles of Programming
DP
Associates Overview of SQL for DB2
IBM/CIS Overview
of CSP Programming Language and CSP Turbo
Hoskyns Principals of System Testing and
User Acceptance Testing
Tech
Track Fundamentals of Visual Basic
Tech
Track Programming in Visual Basic
Learning
Tree Hands
on building an e-commerce web site